Store Pick-Up

Curbside pick-up is available at all stores in Canada except Vancouver’s Cambie location.

In-store pick-up and curbside pick-up allow you to place an order online and pick up at a Home Depot store, saving you the regular shipping fees. It might also be a more convenient option for those who aren’t home during the day to accept packages or those who want to collect items quickly for a job site.

You can also select a pick-up date that is convenient for you — the day you place your order or up to 6 days later. If you need to reschedule, you can also change your pick-up date online.

The Home Depot’s curbside pick-up option offers you the convenience of placing an order online and picking up your item(s) at a Home Depot store. This feature not only saves you shipping fees, but also limits store traffic and increases social distancing. When you arrive at the store, park in the designated pick-up area and follow the instructions listed on the signage for a contactless pick-up experience.

Just follow these easy steps:

1. Add item(s) to your cart on homedepot.ca.
2. From your cart, select “Pick Up In Store” from the options under “How To Get It” and choose the store you would like to pick up from.
3. You will receive an initial Order Received email acknowledging receipt of your order, but wait until you receive an email that your order is ready for pick-up before heading over to your store.
4. Drive to the store with your order number and photo ID easily accessible. The person picking up the order must be the same person who placed the order or the person entered as an Alternate Pick-Up Person at the time the order was placed. Your photo ID must match one of these two names. Follow the signs in the parking lot to the designated pick-up area.
5. Open the ready for pick-up email on your mobile device and tap the "I’m Here" button (or follow alternate instructions on the parking spot sign).
6. Turn off your vehicle, stay inside and open your trunk. One of our associates will bring your order to your vehicle and place in your trunk.
7. Please remain in your vehicle. If you do need to exit your vehicle in the store parking lot, please wear a mask and maintain a distance of 6 feet.

Curbside pick-up is valid only:

- At the specific store selected when the order is placed.
- During store business hours. Please confirm store hours prior to pick-up.

Curbside pick-up is not valid at Garden Centres or with Garden Centre-only stores during statutory/civic holidays.

You can select a pick-up date that is convenient for you — the day you place your order or up to 6 days later. After you have selected a date, please wait for a ready for pick-up email before visiting the store.

If you need to reschedule, you can also change your pick-up date online.

You will receive an initial Order Received email acknowledging receipt of your order, but wait until you receive an email that your order is ready for pick-up before heading over to your store. You will need the order number and photo ID to pick up the order. If you selected an Alternate Pick-Up Person, they will also need the order number and photo ID. Whether you’re picking up at the service desk, a locker or curbside, you will find detailed pick-up instructions in the email.

Once you have received an email that your order is ready for pick-up, drive to the store with your order number and photo ID easily accessible. Follow the signs in the parking lot to the designated pick-up area. Open the ready for pick-up email on your mobile device, tap the "I’m Here" button (or follow alternate instructions on the parking spot sign), and an associate will bring your order to you.

For easy order pick-up, please bring the order number and photo ID with you to the store. The person picking up the order must be the same person who placed the order or the person entered as an Alternate Pick-Up Person at the time the order was placed. Your photo ID must match one of these two names.

We allow you to assign an Alternate Pick-Up Person when placing an order. Unfortunately, you can’t add or change an Alternate Pick-Up Person after an order has been placed. Your Alternate Pick-Up Person must have the order number and photo ID on-hand when collecting the order.

We will hold your item(s) until closing time two days after your selected date.

For your protection, if your complete order is not picked up within this timeframe, we'll cancel the order and issue a refund based on the original form of payment.

Yes. You can cancel your order if it's not yet picked up. For products that are being shipped to a store for pick-up, you can cancel online until the order is in transit. Check the Order Status page for a link to cancel. If the order is in transit, there will be a message that explains it can no longer be cancelled.

At this time, you can't cancel individual products through online cancellation. You can only cancel the entire order or all products in a single delivery/pick-up method.

To return an item, simply bring your order receipt to any Home Depot store location. Please refer to The Home Depot's current return policy for details.

To improve our customer service, we have introduced locker pick-ups. This allows you as a customer to skip the line at the service desk and head straight to the locker where you can pick up your order.

Most lockers are located at the front of the store. If you are unable to find them, please go the service desk for assistance.

The email notification letting you know that your item is ready for pick-up will contain additional instructions on how to access the locker. You can either scan the QR code from the email or input the 6-digit locker code to open the locker. Once you have retrieved the item, please make sure to close the locker.