Tool, Vehicle & Equipment Rental FAQ

Yes, you can request a reservation through our website, for as early as the next day and up to 30 days in advance. You will receive an email prior to your reservation to confirm your tool is available.

You must be at least 18 years of age, have valid photo ID and a credit card for a deposit at the time of pick-up.

Minimum rental period is 4 hours, but tools can be rented for longer-term rentals such as daily, weekly, monthly.

No, this can vary by store. You can browse the availability of tools on our website and select a store that is convenient for pick-up.

We have a wide selection of tools available, including floor care equipment, drills, scaffolding, pumps, generators and more. You can browse the availability of tools on our website.

No, you must return tools to the same location you rented from.

Yes, you can request a reservation through our website, for as early as the next day and up to 30 days in advance. You will receive an email prior to your reservation to confirm the vehicle/trailer is available.

You must be at least 21 years of age, have a valid driver’s licence at the time of rental, proof of current insurance policy and have a valid credit card for a $500 deposit at the time of pick-up.

Yes, you need to replace the fuel consumed during the rental period. We require proof of receipt upon return, otherwise a fuel charge will apply.

No, you must have your own valid liability insurance that covers the operation of a non-owned vehicle.

The pickup truck and van can transport up to 3,000 lbs. The moving truck can transport up to 4,500 lbs.

The minimum rental period is 90 minutes for vehicles and 4 hours for trailers. Both vehicles and trailers can be rented for longer-term rentals such as daily, weekly, and monthly.

Yes, you are responsible for all tolls and traffic violations. You must turn in any summons upon check-in.

No, this can vary by store. You can browse the availability of vehicles on our website and select a store that is convenient for pick-up.

You must be at least 18 years of age, have a valid driver’s licence at the time of rental and have a valid credit card for a $500 deposit at the time of pick-up.

We have a selection of opened and closed trailers. The open trailer is a 4x8 utility trailer and the closed trailer is a 6x10 trailer.

The 4x8 open trailer can transport up to 4,000 lbs. The 6x10 closed trailer can transport up to 1,900 lbs.

No, it is your responsibility to complete the hook-up to your vehicle.

A 2” ball is required for both the open and the closed trailers.

No, we do not rent vehicles that can tow trailers.

No, this can vary by store. You can browse the availability of trailers on our website and select a store that is convenient for pick-up.

Yes, they can be rented separately for an additional charge.

No, you must return vehicles to the same location you rented from.

Please call the pick-up store to cancel your reservation. You can find the store's phone number in the email you received when you initially requested the reservation.

No, the earliest you can reserve is the next day. For same-day inquiries, please call the store.

Yes, tools, vehicles and trailers all require a deposit. The amount for tools varies, and vehicles and trailers require a $500 deposit. Deposits are payable at the store when you pick up.

The total amount of the rental is due when you drop off the tool, vehicle or trailer.

Please call the store and update the rental centre about the extension. You will be charged for the original rental period plus the new duration added.

If you anticipate being late, please call the rental centre to extend your time. You will be charged for additional time past your initial rental period. For example, if you intended to rent a tool for 4 hours but returned it 6 hours later, you will be charged the daily rate. For vehicle rentals, additional charges will apply for every 15 minutes past the initial 90-minute rental period.

You can request a reservation up to 30 days in advance.

You will select the duration of the rental when you arrive at the store to pick up the tool, vehicle or trailer.

You will select a pick-up time when you fill out the online reservation request form.

Pick-up times are during store hours. Store hours vary, so you will be presented with available times once you have selected a pick-up store.

No, the photo ID presented at the time of pick-up must match the name on the reservation.

Not at this time. Online rental reservations are only available for tools, vehicles and trailers.

Only one tool can be reserved with a reservation request. A separate reservation is required if you need more than one tool.