Privacy at The Home Depot
This Privacy & Security Centre is designed to help you learn about what we do with your data and provide you with the ability to make privacy choices.
The Home Depot values and respects the privacy of our customers and visitors. While operating our business and interacting with you, we collect, use, and disclose personal information. We do so to process and fulfill your orders, to improve our in-store and digital offerings, to create consistent in-store and digital experiences for you, to protect the rights and information of our customers and our company, and for the other purposes disclosed in our Privacy and Security Statement.
Read the full Privacy & Security Statement for more details about our privacy practices. For information about our processing of personal information regarding current associates, former associates, and candidates, please see our Associate Privacy Statement.
At The Home Depot, we appreciate that you trust us with your personal information, and we’re committed to using your information in ways that create value for you. Every day, we are guided by our principles, and we work hard to earn and keep your trust.
We collect your information when you visit our stores, communicate with us, or interact with our digital offerings. This allows us to provide the most seamless and personalized shopping experience possible. We also collect information from third parties that help us understand your interests and preferences better. Either we or the third parties will obtain consent from you before collecting personal information from third-party sources, unless otherwise permitted or required by law. In some cases, the information we collect from these sources may be aggregated or anonymized so that it cannot be used to directly or indirectly identify any specific individual.
Examples of information collected:
We are selective about who we disclose your information with, and only disclose data with select third parties for business or legal reasons. We may transfer your information to Canadian, US and foreign affiliates and service providers who provide services on our behalf to provide you with our products and services, to manage our business and risks, to improve and market our products and services, to comply with our legal or regulatory obligations and as required or permitted by law. We may share your personal information outside of the jurisdiction in which we collected it, including to the USA. For Quebec consumers, we may communicate your personal information outside Quebec.
Examples of who information is shared or disclosed with:
We use the information you provide in innovative ways to improve your experience, process your information, and keep things running smoothly.
Examples of how information is used:
Depending on specific features and services and how you use them, you have additional privacy choices. These choices are set out in the Additional Choices below.
To exercise these rights and communicate any privacy-related questions or concerns, contact The Home Depot Canada Privacy Office at privacycanada@homedepot.com or at Home Depot of Canada Inc., Attention: Privacy Office, 400-1 Concorde Gate, Toronto, ON M3C 4H9.
The title of our Privacy Officer is: Privacy Officer & General Counsel.
If you no longer wish to receive marketing communications from us, you can unsubscribe by clicking on the “Unsubscribe” link at the bottom of our emails. You may also unsubscribe by visiting our Email Marketing Preference Centre or by contacting us directly at privacycanada@homedepot.com.
Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.
Submit your request to our Privacy Office at privacycanada@homedepot.com.
To ensure personal information is released only to authorized parties, The Home Depot is obligated to verify the identity of anyone to whom it releases personal information. For deletion requests, please note that we have certain legal and business obligations to maintain records that may reflect information about you, such as transaction records.
Registered website users can update their information at My Account section of our website or request deletion or closure of their accounts by contacting Customer Support. If you are not a registered website user, you can contact Customer Support. Users of our mobile applications can update their information or request deletion of their accounts by following the instructions provided in the mobile application. We maintain some of your data to comply with legal requirements and for other legal or business purposes.
Contact Customer Support or email The Home Depot’s Privacy Office at privacycanada@homedepot.com. Deletion includes:
While your data is deleted or anonymized from our account database, we maintain some of your data to comply with legal requirements and for other legitimate business purposes.
To cancel your Program membership at any time, please contact the Pro Xtra Customer Service Centre at 1-800-759-2070. Member Service representatives are available to assist you from 8 a.m. to 9 p.m. ET, Monday through Friday.
For any matters relating to your Home Depot Credit Card account, contact Citi Cards Canada Inc. Customer Service at 1-800-747-3787, Citi Cards Canada Inc. is the financial institution that issues the Home Depot credit card.
We use cookies and similar technologies for our website and app to function, to understand how people use our website/app, to improve our services, and for personalization and advertising purposes. Some cookies and similar technologies may share information with our partners. Manage your cookie preferences by selecting Manage Cookie Preferences on the cookie banner or by selecting Cookie Preferences at the bottom of the page.
“Interest-based advertisements” are advertisements for products, deals, and special offers from us or our clients tailored to you based on how you shop online and in-store at Home Depot.
Custom Audiences is a feature that allows us to serve personalized ads on social media and other third-party platforms to specific groups of individuals who have interacted with us. This generally involves sharing a list of hashed identifiers, such as email addresses, with these platforms, which then match them to user accounts on these platforms so that personalized ads are shown to the matched group.
If you prefer not to be included in these lists, you may opt-out by visiting your ad settings on the relevant advertising platform (such as Facebook - see below) or by contacting us directly at privacycanada@homedepot.com.
Please note that opting out of interest-based advertising or custom audience lists will not prevent advertising from appearing online, but such advertising willl not be targeted based on your activities and interests.
Adjust your social advertising settings at https://www.facebook.com/ads/settings, use the opt-out features in the Facebook advertisement.
Go to www.google.com/settings/ad or through the Google opt-out browser add-on located at https://tools.google.com/dlpage/gaoptout
You may choose not to provide your location to us by customizing your mobile device settings to prevent sharing of location information. You may also prevent the sharing of device location information by disabling Bluetooth on your device, turning your device on to “airplane mode” or turning your device off.
If you opt out or disable the geo-location function, some features of our websites may not function properly (i.e., if you reside in Quebec, you may need to manually select French as your language preference rather than French automatically displaying).
ACTION | NEXT-STEPS |
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Request access, deletion or updates to personal information | Submit your request to our Privacy Office at privacycanada@homedepot.com. To ensure personal information is released only to authorized parties, The Home Depot is obligated to verify the identity of anyone to whom it releases personal information. For deletion requests, please note that we have certain legal and business obligations to maintain records that may reflect information about you, such as transaction records. |
Update or correct personal Information contained in your homedepot.ca profile | Registered website users can update their information at My Account section of our website or request deletion or closure of their accounts by contacting Customer Support. If you are not a registered website user, you can contact Customer Support. Users of our mobile applications can update their information or request deletion of their accounts by following the instructions provided in the mobile application. We maintain some of your data to comply with legal requirements and for other legal or business purposes. |
Delete your homedepot.ca account | Contact Customer Support or email The Home Depot's Privacy Office at privacycanada@homedepot.com. Deletion includes:
While your data is deleted or anonymized from our account database, we maintain some of your data to comply with legal requirements and for other legitimate business purposes. |
To cancel your ProXtra Program membership | To cancel your Program membership at any time, please contact the Pro Xtra Customer Service Centre at 1-800-759-2070. Member Service representatives are available to assist you from 8 a.m. to 9 p.m. ET, Monday through Friday. |
Home Depot Credit Card | For any matters relating to your Home Depot Credit Card account, contact Citi Cards Canada Inc. Customer Service at 1-800-747-3787, Citi Cards Canada Inc. is the financial institution that issues the Home Depot credit card. |
Manage cookie preferences | We use cookies and similar technologies for our website and app to function, to understand how people use our website/app, to improve our services, and for personalization and advertising purposes. Some cookies and similar technologies may share information with our partners. Manage your cookie preferences by selecting Manage Cookie Preferences on the cookie banner or by selecting Cookie Preferences at the bottom of the page. |
Opt out of interest-based advertising and/or custom audiences | “Interest-based advertisements” are advertisements for products, deals, and special offers from us or our clients tailored to you based on how you shop online and in-store at Home Depot. Custom Audiences is a feature that allows us to serve personalized ads on social media and other third-party platforms to specific groups of individuals who have interacted with us. This generally involves sharing a list of hashed identifiers, such as email addresses, with these platforms, which then match them to user accounts on these platforms so that personalized ads are shown to the matched group. If you prefer not to be included in these lists, you may opt-out by visiting your ad settings on the relevant advertising platform (such as Facebook - see below) or by contacting us directly at privacycanada@homedepot.com. Please note that opting out of interest-based advertising or custom audience lists will not prevent advertising from appearing online, but such advertising willl not be targeted based on your activities and interests. |
Opt out of Facebook custom audiences | Adjust your social advertising settings at https://www.facebook.com/ads/settings, use the opt-out features in the Facebook advertisement. |
Opt out of Google analytics and targeted advertising | Go to www.google.com/settings/ad or through the Google opt-out browser add-on located at https://tools.google.com/dlpage/gaoptout |
Opt out of sharing geolocation information | You may choose not to provide your location to us by customizing your mobile device settings to prevent sharing of location information. You may also prevent the sharing of device location information by disabling Bluetooth on your device, turning your device on to “airplane mode” or turning your device off. If you opt out or disable the geo-location function, some features of our websites may not function properly (i.e., if you reside in Quebec, you may need to manually select French as your language preference rather than French automatically displaying). |
Effective Date: January 1, 2004
Last Revision Date: July 7, 2025
The Home Depot values and respects the privacy of our customers and visitors. While operating our business and interacting with you, we collect, use, and disclose personal information. We do so to process and fulfill your orders, to improve our in-store and digital offerings, to create consistent in-store and digital experiences for you, to protect the rights and information of our customers and our company, and for the other purposes disclosed in this Privacy and Security Statement.
This Privacy and Security Statement provides you with information about how we collect, use, and disclose personal information, the governance policies and practices we have in place to protect this information, and describes choices and rights available regarding your personal information. If you have any questions, please contact us via the channels listed below.
This Privacy and Security Statement describes the privacy and information handling practices of Home Depot of Canada Inc. and our subsidiaries, divisions, affiliates, brands and other The Home Depot companies that link to this Privacy and Security Statement, including The Home Depot Canada Foundation, (subject to exceptions noted in The Home Depot Foundation section below) (collectively, "The Home Depot," "our," "us," or "we"). It applies to the information we collect in association with your interactions with us, including, but not limited to:
This Privacy and Security Statement also applies to personal information that we disclose and receive from business partners and other third parties. You can find out more information about our collection of personal information below.
For information about our processing of personal information regarding current associates, former associates, and candidates, please see our Associate Privacy Statement.
This Privacy and Security Statement does not apply to the practices of The Home Depot U.S.A., Inc., or The Home Depot Mexico. The privacy policy for the U.S. is www.homedepot.com/privacy. The privacy policy for Mexico is www.homedepot.com.mx/privacy. Also, this Privacy and Security Statement does not apply to third-party websites accessible through our websites.
We collect information when you visit our stores, communicate with us, interact with or use our digital offerings, and from business partners and other third parties.
Below is a summary of the categories of information we collect, some of which may qualify as “personal information” protected by privacy laws.
General information. This information includes name, email address, phone number, user name, physical address, device identifier, government-issued identification number, date of birth/age, licence plate number, and social media handle. For certain services, such as truck rentals or some equipment rentals, we may request that you present additional personal information and identification, such as a driver's licence and verification of insurance, to verify your eligibility for these services or to detect and prevent fraud.
Payment information. This information includes credit or debit card, cheque, PayPal account, or gift card information, as well as available credit for The Home Depot credit card.
Commercial information and Inferences. This information includes details of products or services purchased in-store and online, purchasing history, products or services you like, reviews you submit, or where you shop. We may also make inferences about your preferences and shopping patterns.
Account information. When you create an account on our websites or mobile applications, we collect the information you provide to us, such as your username, password and other account-related information.
Returns information. When you return a product to our stores or request a refund or exchange, you may be asked to provide identifying information such as your name, address, phone number and to provide acceptable government-issued photo ID. We may collect this information to process and track returns, to communicate with you about returns, to help detect and prevent fraud, to investigate and respond to complaints or legal claims, to make return authorization decisions and otherwise administer our loss prevention program. Learn more about our Return Policy.
Demographic information. This includes age, gender and any other demographic information you may choose to provide.
Location information. This information includes location based on IP address or mobile device location information. (Please see the Cookies and Similar Technologies section for additional information.)
User-generated content. We may collect any of the information or content you provide through our websites, mobile applications, or online forums.
Browsing and usage information. We collect information about how you interact with us, including our website or mobile applications, such as the items you view and the actions you take while using our services. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information directly from you or by using cookies and similar technologies. To control those technologies, please read Your Privacy Preferences and Cookies and Similar Technologies. Session replay software may be used to record and replay your interaction.
In-Store WiFi. When you choose to use our in-store WiFi, we collect information about the destination urls that you visit while using our in-store WiFi.
Device information. We may collect information about the device you use to access our services, including your IP (Internet Protocol) address and other related information such as its type of browser and operating system.
Video recordings, and Communications. This information includes in-store CCTV, audio or transcription of customer care calls, and digital communications with us (such as chat messages with our customer care team). We may capture your image via closed circuit television cameras deployed in our stores, parking lots, warehouses and other facilities.
Property Information. This information includes home and property measurements, square footage, public record information, ownership information, estimated home value, and lot size.
We collect information directly from you. The following are a few examples of when we collect information from you:
We collect personal information when you create an account on our website or mobile application. My Account registration is a service provided by our websites or mobile applications. You do not have to register to browse. We may require that you register with a My Account to make online purchases. When you register, we collect personal information that you provide such as your name, address, phone number, email address, and a username and password. You may also optionally provide information regarding your interests and home improvement projects or register your credit cards.
We collect information from you automatically through cookies and similar technologies. We may use browser cookies, web beacons, and similar technologies to collect information automatically when you visit our websites or use our mobile applications. These technologies help us understand how you interact with our digital platforms, personalize your experience and provide interest-based advertising and allows our website and mobile applications to work correctly. For more information about how we and our partners use cookies and similar technologies, and how to manage these technologies, please refer to the Cookies and Similar Technologies section of this Privacy and Security Statement.
We collect information from or through social media.
We collect information from other sources or third parties. In the course of serving you and operating our business, we may collect information from a variety of third parties. Either we or the third parties will obtain consent from you before collecting personal information from third-party sources, unless otherwise permitted or required by law. In some cases, the information we collect from these sources may be aggregated or anonymized so that it cannot be used to directly or indirectly identify any specific individual.
For example, we collect information from:
*We may collect information about you from a friend, family member or contact. For example, this information may be supplied to us if your friend purchases something from us to send to you or if your friend provides your information through a refer-a-friend type feature. If you use one of these features, please ensure that you only submit information of individuals with whom you have a close personal or family relationship, who would be interested in receiving the communication, and who has authorized you to share their email address.
We collect information from Affiliates of The Home Depot. We may get information about you from a company controlled by, or under common control with, The Home Depot (our “Affiliates”). This may include information related to your interactions with our Affiliates, such as purchases and customer service inquiries. We collect this information to better serve you, such as to understand your preferences, improve our products and services, and provide you with a more personalized experience across all our brands and platforms.
Here are some examples of how we use the information we collect:
To analyze the performance of our business, products, and services to identify areas for improvement, assess customer interests and to personalize your experience
To protect our business, our customers and the public
*You may be asked to present an acceptable form of government-issued photo identification for purchases and/or returns. Acceptable forms of ID include unexpired Federal or Provincial issued Photo ID including Driver’s Licence, Military ID and Passports. Your ID number/province may be collected and used for the purpose of fraud detection and making return authorization decisions. This data may be transferred to and accessible by The Home Depot’s third-party return verification system outside of Canada (including in the United States) and may be accessible under foreign laws. As a security measure, your ID number is electronically converted into a substitute number. This substitute number and province are the only data retained and used from the ID. We also use information collected in the course of merchandise returns to process and track returns, and to help detect and prevent fraud, to respond to customer complaints/claims, and otherwise administer our loss prevention program.
To deliver marketing communications and to tailor them to your interests
You can update certain marketing communications preferences by following the instructions in Your Privacy Preferences section below.
For interest-based advertising across different channels
To learn more about our use of cookies and similar technologies for interest-based advertising and how to opt-out, please refer to the Cookies and Similar Technologies section of this Statement.
To measure the performance of marketing campaigns
To communicate with you about your account or our relationship
For anonymization or de-identification purposes. We may also anonymize or de-identify your personal information and aggregate this anonymized or de-identified information with the anonymized or de-identified information of other persons. We may use anonymized and de-identified information for business purposes, such as research and development, marketing, customer service, and business analytics.
For other uses we may disclose to you
We may transfer your information to Canadian, US and foreign Affiliates and service providers who provide services on our behalf to provide you with our products and services, to manage our business and risks, to improve and market our products and services, to comply with our legal or regulatory obligations and as required or permitted by law.
Our Affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions.
We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of your province or territory or outside of Canada. By providing your information to us, you are consenting to the transfer of your personal information to service provider facilities located outside of Canada (including the US), and as such the governments, courts or law enforcement or regulatory agencies in the applicable jurisdictions may be able to obtain disclosure of that information in accordance with their laws.
More particularly, we transfer your information to our service providers for the following purposes:
With our Affiliates for the purposes described in this Privacy and Security Statement
With third parties who perform services on our behalf
With advertising, marketing and analytics providers
For more information about our use of cookies and similar technologies for advertising and analytics, please refer to the Cookies and Similar Technologies section of this Statement. To opt-out of certain practices, including custom audience lists and interest-based advertising, visit the Your Privacy Preferences section of this Statement.
For security, claims/complaints, fraud prevention and debt recovery
At your direction
For further information on the manner in which our service providers process your personal information, please contact our Privacy Officer as set out under the Contact Us section.
In certain circumstances, examples of which are described below, we disclose your information to third parties who may use it for their own purposes and subject to their own privacy policies.
In association with financial products and services
To provide extended warranty services
When we engage in business transactions with any successor or other third party
To comply with our legal and regulatory obligations and protect our business
With businesses with whom we team up to provide products, services and promotions
With your consent
You have the right to withdraw your consent to our collection, use and disclosure of your information at any time, subject to legal or contractual requirements and reasonable notice. To exercise this right, please contact us at the address indicated in the Contact Us section below. If you withdraw your consent, it may affect our ability to provide you the products and services you have requested. In addition, we may continue to retain, use and disclose your personal information to comply with legal or regulatory requirements, to establish, exercise or defend our legal interests, or as otherwise required or permitted by law. An easy reference guide on actions you can take to control your information can be found in our Privacy & Security Centre [NTD: include hyperlink]
Depending on the specific features and services we provide and how you use them, we offer additional privacy choices. These choices include:
Marketing Communications
If you no longer wish to receive marketing communications from us, you can unsubscribe by clicking on the “Unsubscribe” link at the bottom of our emails. You may also unsubscribe by visiting our Email Marketing Preference Center or by contacting us directly at privacycanada@homedepot.com. Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.
Your Account
Registered website users can update their information at the My Account section of our website or request deletion or closure of their accounts by contacting Customer Support. If you are not a registered website user, you can contact Customer Support. Users of our mobile application can update their information or request deletion of their accounts by following the instructions provided in the mobile application. We maintain some of your data to comply with legal requirements and for other legal or business purposes.
Interest-Based Advertising and Analytics
When you interact with us and our digital platforms or marketing content, we use cookies and similar technologies to collect information about your browsing activity, device information and approximate location data to provide personalized content and advertising and to measure the performance of our services and marketing campaigns. Refer to our Cookies and Similar Technologies for more information about how we and our advertising service providers use certain technologies to provide you with interest-based ads and to learn about our users' interests, preferences and behaviour.
You can delete or disable certain of these technologies at any time through your browser or device settings or, where available, use third-party features to opt-out of interest-based advertising and other similar tracking activities. However, please note that this may affect your user experience, and you may not be able to access some features of our websites or mobile applications. To learn more about how we and our service providers use cookies and similar technologies and your related privacy choices, please refer to the Cookies and Similar Technologies section of this Statement or contact us at the address indicated below.
You can also opt out from the use of your information for interest-based advertising by contacting us at privacycanada@homedepot.com.
Custom Audience Lists
Custom Audiences is a feature that allows us to serve personalized ads on social media and other third-party platforms to specific groups of individuals who have interacted with us. This generally involves sharing a list of hashed identifiers, such as email addresses, with these platforms, which then match them to user accounts on these platforms so that we can show our personalized ads to the matched group.
If you prefer not to be included in these lists, you may opt-out by visiting your ad settings on the relevant advertising platform (such as Facebook) or by contacting us directly at privacycanada@homedepot.com. Please note that if you opt-out of custom audience lists, you may still see ads on these platforms, but they will not be personalized based on custom list inclusion.
To the extent required or permitted by applicable law, you may access, update, correct inaccuracies in (or withdraw consent to the use of) your personal information in our records in the following ways:
Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email privacycanada@homedepot.com.
We use a combination of physical, technical, and organizational safeguards to protect your personal information. These measures are adapted to the volume and sensitivity of the information, the purposes for which it is used, and the format in which it is stored, and include the following:
While we use appropriate means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share or re-use your password and that you use unique passwords for all of your online accounts.
Data Retention
We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes set out in this Privacy and Security Statement or when the information was collected, unless a shorter retention period is required by law. We may retain personal information after our relationship with you ends. The length of retention may vary depending upon factors such as:
If we no longer require your personal information for any of these purposes, we will delete or anonymize it in accordance with applicable law, unless we are required or permitted by law to keep it for a longer period.
Cross-Border Transfers
The Home Depot Canada is based in Canada, but we and our Affiliates and service providers may process or store personal information in other regions or countries, including the United States. For Quebec residents, please note that it is possible that this information may be communicated outside Québec. This means that your personal information may be subject to the laws of those jurisdictions, which may include laws that permit or require disclosure of personal information to government agencies, courts and law enforcement. We take reasonable steps to ensure that our Affiliates and service providers comply with applicable laws and maintain appropriate safeguards for your personal information wherever it is used or stored.
Our websites contain links to third-party websites that we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third-party websites.
If you have additional questions or concerns about how we handle your personal information, or wish to access, update or correct inaccuracies in your personal information, or you wish to withdraw your consent, you can reach us by email at privacycanada@homedepot.com.You can write to us at:
You can also write to us at:
Home Depot of Canada Inc.
Attention: Privacy Office
400-1 Concorde Gate
Toronto, Ontario
M3C 4H9
The title and contact information of our Privacy Officer is:
Privacy Officer & General Counsel
Home Depot of Canada Inc.
Attention: Privacy Office
400-1 Concorde Gate
Toronto, Ontario
M3C 4H9
Email: privacycanada@homedepot.com
From time to time we may update our privacy policies, including this Privacy and Security Statement, to reflect changes in our information handling practices, to comply with applicable laws and regulations, or to improve the clarity and transparency of our policies. If we make any material changes to our Privacy and Security Statement, we will notify you by posting an updated copy on our websites and mobile applications and by any other means permitted or required by applicable law, such as by sending you an email, posting a notice in a prominent location on our websites or by providing notice through other communication channels that are reasonably likely to reach you. Please check our website periodically for updates.
When you visit us, including our websites, use our mobile applications, receive our marketing emails, or otherwise engage with our digital offerings, The Home Depot and our analytics providers and advertising partners use cookies, web beacons and similar technologies to collect information about how you interact with our services and content, such as the web pages you visit, the time and date of your visit, the links you click, and your IP address. We may also collect information about your device type, operating system, and browser type. The tools may also collect information about your activities over time and on various digital services offered by us or others.
What are cookies and similar technologies?
The tools that we, our vendors, and third parties use include:
How We Use Cookies and Similar Technologies
We and our partners use cookies and similar technologies to improve the performance of our services, to analyze user behaviour and interests and to personalize our services and communications. We also use these technologies to deliver interest-based advertising across different channels and to measure and improve the effectiveness of marketing campaigns.
Online Interest-Based Ads
We work with digital advertising and marketing companies to provide you with ads tailored to your interests and enhance your experience with us and with select third party advertisers. These ads may be displayed on websites or device applications operated by us or third parties, and they may be based on information about your activities or preferences collected by us or third parties. For example, if you visit another website and provide your postal code, you may see advertising for products available at The Home Depot Store near you on another website. We work with third parties to monitor and optimize ad delivery so that you don’t receive the same ad too many times and to help determine whether you were interested in the ads. As noted above, these third parties collect information with their own cookies, pixels, and related tracking technology.
To learn more about how to tailor your settings, please refer to the “Manage Cookies and Similar Technologies” section below. To opt-out of The Home Depot’s practices, such as custom audience lists and interest-based advertising, please contact us at privacycanada@homedepot.com.
Manage Cookies and Similar Technologies
This section provides you with information about the options available to you to control our tracking tools. We may update this section from time to time with information about new tools that may be available to you to register your preferences.
Cookie Preferences
When you first access our website or mobile application from your computer, tablet or mobile device, a banner will be displayed informing you of your choices and how to consent to our use of functional cookies, analytics and performance cookies and targeting cookies. If you choose not to accept these cookies, some of the features of our website or mobile application may not function properly.
You may withdraw your consent for these non-essential cookies, or change the preferences you have set, at any time by selecting the appropriate settings on the Cookie Preferences page.
Your Browser Settings
Disable browser cookies: Your browser may give you the ability to control cookies, some of which may enable third parties to collect data about your use of our websites. You can adjust your browser settings to block all cookies. Certain browsers also allow you to limit the blocking of cookies to specific websites. Instructions for blocking cookies on commonly used browsers can be found at the links below. You will need to adjust the settings on each browser and on each device for which you wish to block cookies. Please note that disabling cookies may limit the functionality of our websites.
Please note that if you choose to delete or disable cookies, some features of our digital services may not function properly. For example, you may not be able to save your preferences or login information, and some content may not be available to you.
Email Tracking
We may use email tracking technologies such as pixels or web beacons in our emails to collect information such as the time and date an email was opened, the location of the recipient, and the links that were clicked. This data is used to help us investigate and respond to complaints and legal claims, analyze email campaign performance and to improve the content and relevancy of future email communications. To opt-out of marketing email tracking, you can disable HTML or images in your email client. Please note that this may also disable images in the email, and the email content may not be fully displayed. Alternatively, you can choose to unsubscribe from our marketing emails.
Interest-Based Ads and Third-Party Opt-Out Features
You can use opt-out features provided by our advertising partners and other third parties to manage how your personal information is used for ad targeting purposes. For example, you can ask to opt-out of interest-based advertising delivered by third-party advertisers and ad networks who are members of the Digital Advertising Alliance of Canada (DAAC) by using the DAAC’s AdChoices tool (https://youradchoices.ca/en/learn).
Some of the social media platforms we work with may serve you with interest-based advertising on their platforms. In addition to or instead of the opt out mechanism linked above, you may be able to opt out of their interest-based advertising by changing your advertising preferences in the platforms after you log in.
Limit the use of mobile device advertising identifiers
You can adjust your advertising preferences on mobile devices through your device settings.
When you opt out of receiving targeted advertising, you may still see general audience advertising regarding our products and services. We may deliver advertising to a general audience or place advertising on websites and other platforms that relate to our advertisements. For example, if you opt out of targeted advertising and visit a do-it-yourself website, you may see advertising on the website that promotes products and services related to the content.
Facebook SDK
We use the Facebook Software Development Kit (SDK) to integrate various Facebook services into our mobile applications, such as Facebook Login and social sharing. The Facebook SDK also allows us to collect certain information about your use of our mobile applications, such as your IP address, browsing history, and device information. This information may be used by Facebook to provide analytics to us and to personalize and improve your experience with our mobile applications.
In addition, Facebook may correlate this information with people who use its products to improve the effectiveness of ad delivery models and determine the relevance of ads to people. Facebook may also use this information to personalize the features and content (including ads and recommendations) that it shows people on and off its platform. To learn more about how Facebook uses this data and how you can control Facebook’s usage of your information, you can visit this link: https://www.facebook.com/about/privacy. To opt-out of Facebook advertising on your mobile device, check your mobile device settings, as different manufacturers provide different ways to opt-in or opt-out of advertisements.
Google Analytics
We use Google Analytics to help us understand how our websites and mobile applications are being used and to improve their performance. Google Analytics uses cookies to collect information about your use of our websites and mobile applications, including your IP address, browsing history and device information. To learn more about how Google uses this data, you can visit this link: https://policies.google.com/technologies/partner-sites. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout).
Your Choices Regarding Location Information
If you use our mobile websites, mobile applications, or other smart device applications we may collect location data obtained from your device. If you use our websites, we may collect location data obtained from your IP address. We may use this location data to find our nearest store to you, provide product pricing and availability at our stores near you, provide you with coupons and other offers based on your location, and provide driving directions to our stores. Certain of our device applications may also use this information to determine if you are shopping in one of our stores. If you are, we may present you information relevant to in-store customers. For many devices, you can disable our collection of location information in the settings menu of your device or via device portals.
Our “Do Not Track” Policy
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so we are not currently set up to respond to those signals.
As noted above, this Privacy and Security Statement applies to interactions between The Home Depot Canada Foundation (“Foundation”) and the Foundation’s donors, volunteers, grantees, and website visitors. The Foundation may collect information about you when you visit the Foundation website, apply for a grant, register for a fundraising event, volunteer for a charitable project or make a donation to the Foundation. The Foundation uses this information to process your request, learn about how people use and interact with the Foundation’s website, improve its services and communicate with you about the Foundation, grants, or Foundation-related events. Except as described in this section, the Foundation will not sell, share, or trade your name or other information that reasonably identifies you with any other party. The Foundation may share such information with trusted third parties (e.g., The Home Depot and service providers) that assist the Foundation in operating its website, reviewing grants, conducting its fundraising events or operating its charitable business. The Foundation permits these third parties to use the information only in support of and as directed by the Foundation. The Foundation may also share such information with a legal successor to the Foundation and with other third parties if we believe we have to in order to comply with law and legal process. The Foundation will not send donor mailings on behalf of other organizations.
View The Home Depot Canada Foundation page to read more about the Foundation and its support of our communities.