Home Depot Store FAQ

If you find a lower price, we’ll beat it by 10%. Online only retailers subject to price match only. Certain terms and conditions apply.

• Visa
• Mastercard
• American Express
• Home Depot Consumer, Commercial and Commercial Revolving Credit Cards

Cheques with the customer’s name, address, and phone number preprinted on the cheque can be accepted, but only with a valid photo ID., Credit card and counter cheques are not accepted. Cheques cannot be used for gift cards. Merchandise cannot be refunded for a minimum of fourteen (14) days after payment.

You can apply online. Head to our credit centre to find out more.

Unfortunately, at this time The Home Depot Canada is unable to accept purchase orders as a form of payment.

Head to our Store Finder for the address, phone number and hours of operation of your nearest store.

For your convenience, Home Depot stores open early and close late seven days a week. Please use our Store Finder to find the hours of operation of a store near you.

The Home Depot Canada follows a strict no animals in-store policy. The safety of our customers and associates is our number one priority. Certified service animals are an exception to this policy and are welcome in our stores.

Returned merchandise that has been tested and warranty certified by a third party service centre to meet new equipment specifications. This merchandise is usually offered at savings of 20% - 40% off the regular retail price. Full warranty and free return policy apply to reconditioned merchandise. Note: Reconditioned merchandise damaged or lost in transit may not be replaced depending on availability of items in like condition. Where the merchandise is eligible for return, refunds will be provided in such cases. Store prices may vary from online prices. Inventory levels of reconditioned merchandise cannot be guaranteed.

Do-it-Yourself Workshops are offered in every store, at no charge. 

Kids Workshops are also free and held in all Home Depot stores. Children, along with their parents, construct projects from pre-fabricated kits. 

You can register for workshops online.

At The Home Depot, we want your feedback - whether you'd like to recognize an exceptional associate or give us a suggestion to improve your shopping experience. Below are a few options you can choose from to provide us with your valuable opinions:

• If you have made a purchase at one of our stores in the last 30 days, you can use the User ID and password located at the bottom of your receipt to complete an online survey at www.homedepot.com/opinion. At the end of this survey, you can write your comments and provide feedback about your shopping experience. By completing this survey, you will be eligible to win a $3,000 Home Depot gift card.

OR

• You can contact our Customer Support Team give us a call at our 1-800-668-2266 customer support line to provide your feedback or escalate any issue you may have experienced.
  

No. At the present time all Home Depot stores are company owned and operated. To date we have never franchised our stores.