eReceipts FAQ

Upon checkout in our stores, you now have the option to have a duplicate electronic copy of your paper receipt emailed directly to you within minutes, in addition to receiving a paper copy at the time of purchase, refund or account payment.

During checkout on the pinpad, you can register by entering a credit/debit card and confirming your email address. Then eReceipts will be emailed to you for all subsequent in-store sales, refunds or account payments associated with the registered credit/debit card used during the transaction.

No. Once you register your email using a credit/debit card, you simply have to swipe that card during your next transaction, verify your email address and then you will automatically receive an eReceipt.

No, you can only register one email address per credit/debit card.

You should receive the eReceipt minutes after the transaction (sale, refund or payment on account).

Yes, paper receipts will continue to be provided.

Yes, eReceipts can be used to process returns just like a paper receipt.

Yes. Receipts for purchases (including eReceipts) made with credit card, debit card or check within the last 90 days may be located in our system. Ask a store associate about receipt look up.

When you signed up to receive eReceipts, you registered either a credit/debit card with us. You can verify and change the email address that you used when you signed up for eReceipts by using your registered credit or debit card during your next in store transaction with us.

We do not have the ability to send duplicate eReceipts.

If you no longer want to receive an eReceipt for transactions made with the certain credit/debit card you registered with us, simply use that credit/debit card during your next in store transaction and select "unregister" on the pinpad. Alternatively, please contact The Privacy Office at 416-386-5841 or privacycanada@homedepot.com to unregister.

Select the "Change Email" button on the pinpad when you are prompted to verify your email address. You can then update the email address you would like to have your eReceipt sent to.